Terms and Conditions
Last updated: 17 March 2026
These Terms and Conditions govern all services provided by Web Spinner UK Ltd (“we”, “us”, “our”) to you (“client”, “you”).
By engaging our services, approving a quote, or making payment, you agree to these terms in full.
1. Services
We provide services including but not limited to:
- Website design and development
- Custom software and application development
- WordPress development and plugin systems
- Search Engine Optimisation (SEO)
- Google Ads and paid advertising setup
- Website hosting, deployment, and infrastructure
- Maintenance, updates, and technical support
- Consultation and digital strategy
All services are defined in writing before work begins. Anything not explicitly agreed is not included.
2. Payment Terms
- 50% upfront payment is required before any work begins
- 50% final payment is due upon completion
No work will commence without the initial payment.
We reserve the right to:
- Pause or stop work if payments are not made
- Withhold files, website access, credentials, or launch until full payment is received
Invoices are due within 7 days unless agreed otherwise.
Late payments may incur:
- Statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998
- Administrative recovery fees
3. Project Scope and Changes
The agreed scope is final once work begins.
Any additional work, features, or changes outside of scope will:
- Be quoted separately
- Extend timelines
We are not obligated to deliver work that is not explicitly agreed in writing.
4. Timelines and Delivery
All timelines are estimates.
Delays may occur due to:
- Client delays in providing content or feedback
- Third-party systems (hosting, APIs, plugins)
- Technical constraints beyond our control
We are not liable for delays caused by the above.
5. Client Responsibilities
The client agrees to:
- Provide all required content and assets promptly
- Respond to communications within a reasonable timeframe
- Ensure all materials provided are legally owned or licensed
- Review and approve work in a timely manner
Failure to do so may result in delays, additional charges, or project suspension.
6. Revisions Policy
Reasonable revisions are included where agreed.
Excessive revisions, repeated changes, or direction changes may be charged at our standard rate.
A revision is defined as a modification to existing agreed work, not a new feature.
7. Ownership and Intellectual Property
Ownership of final deliverables transfers only after full payment has been received.
Until full payment:
- All work remains our property
- You are granted no rights to use, deploy, or distribute it
We retain rights to:
- Reuse frameworks, systems, and code structures
- Show completed work in our portfolio
8. Hosting and Infrastructure
Where we provide hosting or server setup:
- We are not liable for downtime caused by hosting providers
- We are not responsible for third-party outages or failures
- Security is maintained to industry standards but cannot be guaranteed
If hosting is managed by the client, all responsibility lies with the client.
9. Third-Party Services
Projects may include third-party tools, plugins, APIs, or services.
We are not responsible for:
- Changes in third-party functionality
- Subscription costs or pricing changes
- Compatibility issues after updates
10. SEO and Marketing Disclaimer
We apply industry best practices but do not guarantee:
- Search engine rankings
- Traffic increases
- Leads, conversions, or revenue
Search engines and advertising platforms are outside our control.
11. Maintenance and Support
Ongoing maintenance is not included unless agreed as a separate service.
Without maintenance:
- We are not responsible for bugs, security issues, or performance degradation over time
12. Suspension for Non-Payment
If payment is overdue, we reserve the right to:
- Suspend work immediately
- Disable access to websites, systems, or hosting under our control
- Remove websites from public access until payment is received
13. Cancellations and Refunds
All upfront payments are non-refundable once work has begun.
If a project is cancelled:
- Work completed will be billed
- Any remaining balance may still be due
14. Limitation of Liability
We are not liable for:
- Loss of profits, revenue, or business
- Data loss or corruption
- Indirect or consequential damages
Our total liability is limited to the amount paid for the service.
15. Indemnity
You agree to indemnify and hold us harmless against any claims, damages, or legal costs arising from:
- Content you provide
- Use of the website or systems we build
- Breach of these terms
16. Confidentiality
Both parties agree to keep confidential information private unless required by law.
17. Termination
We reserve the right to terminate services if:
- Payments are not made
- The client is abusive, uncooperative, or unreasonable
- The project becomes unworkable
18. Force Majeure
We are not liable for failure or delay caused by events beyond our control, including but not limited to:
- Server outages
- Internet failures
- Natural events
- Government actions
19. Governing Law
These terms are governed by the laws of England and Wales.
20. Kill Switch and Access Control
Where services, websites, hosting, or systems are provided or controlled by us, we reserve the right to restrict, suspend, or disable access if:
- Payment is overdue
- Invoices remain unpaid beyond agreed terms
- There is a breach of these Terms and Conditions
This may include:
- Taking websites offline
- Restricting admin or user access
- Disabling functionality or services
- Removing hosted files or applications from public access
Access will be restored once all outstanding balances are cleared in full.
We are not liable for any loss of business, revenue, data, or reputation resulting from suspension due to non-payment or breach of terms.
This clause applies only where systems or infrastructure are under our control.
21. Contact
Email: sam@webspinneruk.com
Phone: 07903 505 874