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Website care and support · Dundee

Website and WordPress maintenance plans in Dundee

Controlled updates, backups, practical checks and direct developer support for Dundee businesses. Existing websites are inspected before responsibility or pricing is agreed.

Sami Swain, founder of Web Spinner UK, with his son Teddy
Backup before risky changes Direct developer support Scope agreed before takeover
Takeovers are scoped after a website review Managed builds £250/year after year one; inherited sites assessed first
Project Intake

Request a website takeover check

Send the website address and the main concern. Do not send passwords or access keys here; I will explain a secure access route if an inspection is appropriate.

Do you already have a website?
£199
£ Drag or type to set it. Snaps to £50 (max £10,000+).

By sending this enquiry, you agree to Web Spinner UK contacting you about your request. See our Privacy Policy.

Submitting this form does not transfer responsibility for the website or start paid work.

The takeover method

Inspect first. Then maintain what is actually there.

An inherited website is not placed on a cheap plan before its access, software, licences, backups and existing faults are understood.

What to send first The public website address and the main concern

Do not send passwords or access keys in the form. A secure access route is agreed only if an inspection is appropriate.

01 / Website takeover

Six checks before routine care begins

  1. Send the website address

    Tell me who hosts it, what platform it uses if known, and which fault or maintenance gap is causing concern.

  2. Review access and condition

    I check ownership, versions, licences, backups, forms and the parts of the website the business relies on.

  3. Separate old faults

    Repairs needed before takeover are identified instead of being hidden inside a routine monthly or annual fee.

  4. Write down the plan

    The update cycle, backup route, checks, support channel, change allowance, reporting and exclusions are agreed for this website.

  5. Back up, change and test

    Risky work starts from a recovery point and finishes with the agreed enquiry, checkout, booking or login check.

  6. Escalate what needs a decision

    Unsupported software, larger repairs and new development are explained and quoted instead of silently ignored.

Choose the right care route

The price depends on who built the site and what it needs.

The managed renewal belongs to websites bought through the managed checkout. An inherited site is reviewed before its maintenance scope or price is agreed.

Managed website renewal £250/year

After the included first year, unless cancelled before renewal.

02 / Care routes

Compare the three starting points

Choose by the current ownership and level of work, not by trying to force every website into the same plan.

Managed-site renewal

Annual continuity after year one

Websites bought through the managed checkout move to the £250/year care plan after 12 months unless cancelled before renewal.

See the managed plan
Existing website

Takeover review, then a clear plan

An inherited WordPress or business website is inspected before the maintenance scope and price are agreed.

Request a takeover check
Regular changes

Active maintenance and management

From £350 per month where the brief includes continuing technical changes, content work or active improvement.

Discuss active management

Maintenance plan boundaries

What is fixed on the managed annual plan?

The £250/year managed plan covers the domain, hosting, security, backups, essential updates and support for the website bought through the managed checkout. It follows the included first year and can be cancelled before renewal.

What is written down for an inherited website?

The proposal identifies the update cycle, backup storage and restoration route, post-change checks, support channel, response arrangement, any change allowance, reporting and third-party subscriptions. It also lists faults that must be fixed before routine care begins.

What is not included automatically?

Major repairs, redesigns, new features, malware clean-up, emergency out-of-hours work, paid plugin licences and unlimited edits are separate unless the written scope explicitly includes them.

Why back up before updating?

WordPress advises creating a backup before updates and keeping both site files and the database recoverable. Read the official WordPress update guidance and backup handbook.

Not sure whether maintenance or a rebuild makes sense for a Dundee business? Send the public website address and the main concern. I will explain the next access step if an inspection is appropriate.
Ask Sam to check it
Local service detail

Website & WordPress Maintenance for Dundee businesses

The website, its ownership and its important customer journeys are assessed before routine care begins.

What this maintenance page covers

If nobody can say who is responsible for your website after launch, small faults tend to sit until they become urgent. I provide website maintenance for Dundee businesses that need an accountable developer for agreed updates, checks and technical support. WordPress sites can be covered, as can other business websites where the code, hosting and access are suitable.

The first step is not an automatic update button. I review the website address, hosting, administrator access, software versions, licences, backups, forms and known faults. You then get a clear answer on what can move into routine care, what needs fixing first and what sits outside the plan.

Eligibility, delivery and pricing

Web Spinner UK is based in Preston and does not claim a Dundee office. The maintenance work is delivered remotely, which is how server access, WordPress administration, backups and most website repairs are handled in practice. You deal directly with Sam rather than passing requests through an account manager.

A site bought through the managed Web Spinner UK checkout moves to the published £250 per year care plan after its included first year unless it is cancelled before renewal. A Dundee site inherited from another developer is different: its condition and third-party costs are unknown, so it is assessed and quoted before I accept responsibility for it.

What I check before taking responsibility

A takeover review looks for the quiet problems that make later maintenance unreliable: abandoned plugins, a custom theme with no update path, an old PHP version, backups stored only on the same server, expired licences, shared administrator accounts and forms that send mail through an unverified setup.

I also need to know what matters most when the site changes. A brochure website needs its contact route checked. A booking or membership site has more moving parts. A WooCommerce store needs cautious updates and a defined checkout test. Those differences affect the scope; they are not hidden behind one generic plan name.

How updates and fixes are handled

Routine work follows a simple order: check the current state, create or confirm a usable backup, apply the agreed change, test the important public journey and record anything that still needs a decision. WordPress itself advises backing up before an update, and I treat that as a baseline rather than an optional extra.

If an update exposes a compatibility fault, the sensible response may be to roll back and investigate instead of applying more changes. Major repairs, a redesign, new functionality, paid plugin licences and recovery from a pre-existing compromise are quoted separately. That boundary keeps the Dundee care plan useful and prevents “maintenance” becoming an unlimited development promise.

After takeover

What ongoing website care looks like in Dundee

Once access, ownership, the recovery route and the written scope are agreed, routine care follows a controlled change-and-check cycle. Work outside that scope is explained before it is added.

Accountable maintenance What the maintenance record should make clear

What changed and when. Which important journey was checked. What needs a decision from the website owner. What sits outside the agreed maintenance scope.

03 / Ongoing care

The controlled change-and-check cycle

  1. Plan the change

    Routine updates and agreed requests are handled against the website’s written scope and important customer journeys.

  2. Confirm the recovery point

    Risky work starts only when the agreed backup or restoration route is available.

  3. Change and check

    The maintained component is changed, then the relevant form, checkout, booking or login route is checked where applicable.

  4. Record and escalate

    Material work is recorded. Unsupported software, larger faults and decisions for the owner are raised rather than hidden inside routine care.

Maintenance timing

There is no universal update timetable or emergency SLA. The maintenance cycle and response arrangement are written around the platform, risk and business-critical journeys.

  • Routine work follows the agreed cycle.
  • A risky update may be deferred while compatibility is checked.
  • Urgent or out-of-hours work is covered only when the written scope says so.
Responsibility and terms

Responsibility starts only after the site is reviewed, any required stabilisation is agreed and the maintenance proposal is accepted.

  • Included work and any change allowance are written down.
  • Third-party subscriptions and pre-existing repairs are identified separately.
  • New features and major development are quoted before work starts.
A sensible fit
  • Ownership and the required access can be verified.
  • The site is supportable or can first be stabilised.
  • The business wants one accountable developer for agreed technical care.
Needs a different first step
  • The website is actively compromised or needs emergency recovery.
  • Ownership, access or a workable recovery route cannot be established.
  • Unsupported code makes safe routine maintenance unviable.
  • Unlimited edits, development or out-of-hours cover are expected under a routine fee.
Useful questions

Website & WordPress Maintenance in Dundee FAQs

What do you check before updating a Dundee WordPress website?
I check the WordPress, PHP, theme and plugin versions, the backup position, premium licences and the important public journey. Existing faults are recorded before routine updates begin, so the takeover does not hide an old problem.
Does the managed annual price cover a Dundee site built elsewhere?
No. The £250 per year plan belongs to websites bought through the managed Web Spinner UK checkout. A Dundee site built elsewhere is inspected and quoted around its own hosting, software, licences and current faults.
Can a Dundee WooCommerce shop go onto a care plan?
Potentially. The takeover review needs to cover the payment, basket, checkout, order email and any stock or delivery integrations. That wider test route is written into the scope before routine updates begin.
What happens if a WordPress update causes a fault?
I stop the change sequence, assess the fault and use the agreed recovery route where appropriate. Rolling back and investigating is often safer than applying more updates to an unstable site.
Are domain and premium plugin renewals included?
The managed annual plan includes its stated domain and hosting. On an inherited website, domain, hosting, theme and plugin renewals are listed separately so it is clear which subscriptions remain the client’s responsibility.
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